Company name
Humana Inc.
Location
Pittsburgh, PA, United States
Employment Type
Full-Time
Industry
Pr
Posted on
Nov 16, 2022
Profile
Job Information
Humana
Communications Lead, Insurance Services
in
Pittsburgh
Pennsylvania
Description
Responsibilities
Humana's Marketing Organization is seeking a Communications Lead to join the Corporate Communications team. The Communications Lead, Insurance Services is responsible for developing and executing integrated internal communications strategies that enable Humana's growing Insurance Services business.
This individual is a strong collaborator and strategic advisor who creates smart communications strategies and detailed roadmaps, giving employees the knowledge and inspiration they need to provide exceptional customer experiences. The Communications Lead partners closely with business leaders to help employees navigate change, using engaging communications that promote a positive culture and employee experience.
Key Role Functions
Develop narrative and segmented messaging for diverse audiences, including frontline call center employees, to help create a positive employee experience within Humana's largest business segment, Insurance Services
Extend the reach of consistent, authentic and motivating messaging across respective business areas to engage employees and advance business priorities with a focus on Consumer & Provider Services and Solutions (CPSS) within Insurance Services
Collaborate with cross-functional teams, including corporate communications and CPSS business executives and leaders, to build employee engagement during organizational transformation, helping to position changes appropriately and reach segmented internal audiences with relevant information
Bring Humana's strategy to life through new and existing communications channels and events, using creative multimedia content and compelling storytelling packages that promote employee understanding of Humana's purpose, culture, employee value proposition, and insurance business
Build strong alignment with cross-functional colleagues, including other corporate communicators and CPSS leadership, on internal communications strategies and content prioritization
Leverage data, analytics and feedback from stakeholders to inform strategy and decision making
Work in close collaboration with external vendors and partners to deliver against communications plans and goals
This is a remote role working anywhere in the U.S. and may require quarterly travel.
Required Qualifications
Bachelor's degree in communications, public relations or related field
8 years of employee communications or public relations experience with proven expertise in change communications
Strong working knowledge of business operations to inform and empower varying audiences
Experience and knowledge of change management principles, methodologies and tools
Adept at data and analytics, as well as emerging practices and technologies
Self-organized - can independently plan, lead and implement integrated communications projects
Ability to work under tight deadlines, multitask and deliver quality work under pressure
Exceptional written communications skills and deep experience as a content creator
Proactive, flexible and always seeking improvement and positive change
Ability to influence
Foster an open, inclusive and diverse community at Humana
Advanced skills using O365 suite, including Teams and SharePoint
Preferred Qualifications
Education or Certification in Organizational Change Management
Experience at large, matrixed corporate organization with diverse stakeholder groups
Previous experience in project management
Additional Qualifications
Covid-19 Vaccine/Testing Requirement
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Work at Home/Remote Requirements
Must ensure designated work area is free from distractions during work hours and virtual meetings
Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required
Scheduled Weekly Hours
40
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Company info
Humana Inc.
Website : http://www.humana.com