Service Line Senior Analyst US and Puerto Rico Benefits and Retirement Plans

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Bristol Myers Squibb is a global biopharmaceutical company committed to transforming patients’ lives through science. At the core of that mission are the talented individuals who contribute their “unique” skillsets to help us drive innovation and deliver truly life-changing drugs for our patients. As we continue to pursue that mission, we’re looking for talented professionals like you to join our team. What unique gene will you bring?

Position Summary

This position is part of the People Services US/Puerto Rico Service Line team and has responsibility for managing the operations, execution, administration and operational communications of the Bristol-Myers Squibb (BMS) benefits, savings (401k), Benefits Equalization Plan (BEP) and retirement programs. Operational responsibilities include, but are not limited to, day-to-day operational activities, building and maintaining policy, process and regulatory required documentation, supporting and completing audits, contract management and governance for third party vendors, performing analysis, executing on contribution payments, solutioning for and responding to Business Unit and Tier 2 inquiries and escalations, ad-hoc requests.

This role will partner closely with Total Rewards Center of Expertise (COE) partners, People Services Capability Center teams, including Payroll, and Third-Party Vendors, Legal and the Corporate Secretary’s office. The role supports the US/PR Benefits, Savings and Retirement Plans Service Line Lead with translation of the COE-led design of the Total Rewards strategy into deployment plans inclusive of processes and procedures, change management, system requirements, vendor requirements and documentation, as well as supports operations of the US/PR H&W and benefits programs.

Detailed Position Responsibilities:

Deep Subject Matter Expert on US/PR qualified and non-qualified savings and retirement plans – operations and regulatory environment

Supports the management of US / PR Health & Welfare Insured benefits operations including Annual Enrolment for US & PR populations and required financial reporting and budget estimates for H&W, both active and retiree

Administers the Retiree Drug Subsidy (RDS) a government reporting application that results in a recoup of funds due to the retiree plans offered

Manages the operations and administration of the BMS US/PR Savings and Retirement Plans, including contributions and vesting, statutory and legal filings, coordinating with finance, tax, legal, internal and external auditors, and applicable vendors as required for active, retired and other eligible populations

Ensures robust controls are embedded in each process and operating as designed; supports the implementation and adherence to SOX controls and compliance, audit activities as needed, ensures compliance for all plan documents and statutory requirements related to benefits, savings and retirement plans and programs operations; supports non-discrimination testing and blackout restrictions and relevant financial reporting

Supports and addresses contractual and operational issues with 3rd party benefits administration and savings plan partners and reviews and manages third party vendor partners’ adherence to contracted services and Service Level Agreements through the defined vendor management governance

Liaises with third party vendor partners, People Services, BMS HR IT and Total Rewards groups on operational and systems issues, as applicable

Develops and deploys best practices regarding benefits, savings and retirement plan operations and service support and supports the operation of the benefits, savings and retirement plan websites and enrolment tools, assisting in the development of content for benefits, savings and retirement plan websites

Responsible for development of functional requirements for benefits, savings and retirement plan integrations (files) between HR system, payroll system, benefits, savings and retirement plan systems and ensures data files are accurate

Business process owner for annual BEP/savings elections, annual additional savings contributions file, etc.

Develops operational standards to ensure harmonization in the end to end processes and across total impacted processes

Participates in the development and maintenance of the operational design for end-to-end employee life cycle processes and produces and maintains the policy and procedure documentation/records in compliance with the defined legal and organizational requirements

Act as point of contact for escalation and resolution of Tier 2 queries, issues as well as interpretation of policies relating to the equity program, providing knowledge capital, and collaboration to remove roadblocks for smooth operations

Manages day-to-day vendor and third-party relationships to enable delivery of excellence in retirement services

Supports communicating change and develops and delivers ongoing learning / development of functional expertise of the extended People Services teams

Provides insights to TR Service Line and Center of Expertise teams on global/regional issues and trends with an eye for continuous improvement opportunities; monitors effectiveness of US & PR savings and retirement plan processes and uses data to recommend modifications to continuously improve these processes, reduce costs and improve efficiency & client satisfaction

Expertly navigates the third party vendor partners’ systems and their reporting capability; understands the integration to the other US components of benefits which include pension, savings and HSA (Healthcare Savings Account) if applicable

Experience Desired

BS, BA or graduate degree in business or a related degree required

3 years’ experience in human resources service delivery, within operational / administrative areas in a shared service environment, strongly preferred

5 years of experience administering US Savings (401K) plans required. Additional experience in PR preferred

Demonstrated deep functional knowledge of US Savings and Retirement programs, trends, best practices and recent legislative and other changes, required. Additional experience in PR preferred

Working functional knowledge of US Health & Welfare Insured benefits operations, required. Additional experience in PR preferred

Strong working knowledge and understanding of SOX controls as they relate to US Savings (401K) plans operations and administration. Additional experience in PR preferred

Experience with leverage of data integrations to minimize rework and maximize integration process efficiencies, strongly preferred

Demonstrated ability to influence stakeholders at all levels in the organization, preferably in a highly matrixed organization

The ability to work independently yet collaboratively across cross-functional, cross-organizational teams to align with organization objectives, strategy and effectively communicate ideas and influence others to ensure People Services objectives are supported and successfully delivered

Experience in working with outsourced 3rd party vendor partners

Experience with 401(k)/retirement plan/data integration for large to mid-sized mergers and acquisitions, strongly preferred

Demonstrated strong analytical abilities, attention to detail and the ability to identify and solve complex problems and challenges; successfully manage deadlines for projects and multiple competing tasks and priorities

Strong written and verbal communication skills

Broad human resources process knowledge; proficiency with Microsoft Office products (Outlook, Excel, PowerPoint) is required

Strong track record in establishing and driving operational excellence and ensuring appropriate steps to effect change

Strong consultative and customer services skills, using excellent communication skills while demonstrating an enterprise mindset; experience in coaching others to help build capabilities or enhance functional depth

Acts with a sense of urgency and drive issues through to completion coupled with the ability to work effectively in a fast-paced environment and manage /prioritize multiple activities

Proven experience exercising independent judgement and discretion utilizing company policies and principles, knowing when to escalate

Ideal Candidates Would Also Have:

Certified Employee Benefits Specialist (CEBS) or equivalent Industry designation

Experience working with current BMS HR enabling systems: Workday, ServiceNow and

Fidelity PSW system (case management) and other applications such as Visio

Experience working in a global, virtual environment

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Company info

Bristol-Myers Squibb Company
Website : http://www.bms.com