Communications Lead Insurance Services

Profile

Job Information

Humana

Communications Lead, Insurance Services

in

Charlotte

North Carolina

Description

Responsibilities

Humana's Marketing Organization is seeking a Communications Lead to join the Corporate Communications team. The Communications Lead, Insurance Services is responsible for developing and executing integrated internal communications strategies that enable Humana's growing Insurance Services business.

This individual is a strong collaborator and strategic advisor who creates smart communications strategies and detailed roadmaps, giving employees the knowledge and inspiration they need to provide exceptional customer experiences. The Communications Lead partners closely with business leaders to help employees navigate change, using engaging communications that promote a positive culture and employee experience.

Key Role Functions

Develop narrative and segmented messaging for diverse audiences, including frontline call center employees, to help create a positive employee experience within Humana's largest business segment, Insurance Services

Extend the reach of consistent, authentic and motivating messaging across respective business areas to engage employees and advance business priorities with a focus on Consumer & Provider Services and Solutions (CPSS) within Insurance Services

Collaborate with cross-functional teams, including corporate communications and CPSS business executives and leaders, to build employee engagement during organizational transformation, helping to position changes appropriately and reach segmented internal audiences with relevant information

Bring Humana's strategy to life through new and existing communications channels and events, using creative multimedia content and compelling storytelling packages that promote employee understanding of Humana's purpose, culture, employee value proposition, and insurance business

Build strong alignment with cross-functional colleagues, including other corporate communicators and CPSS leadership, on internal communications strategies and content prioritization

Leverage data, analytics and feedback from stakeholders to inform strategy and decision making

Work in close collaboration with external vendors and partners to deliver against communications plans and goals

This is a remote role working anywhere in the U.S. and may require quarterly travel.

Required Qualifications

Bachelor's degree in communications, public relations or related field

8 years of employee communications or public relations experience with proven expertise in change communications

Strong working knowledge of business operations to inform and empower varying audiences

Experience and knowledge of change management principles, methodologies and tools

Adept at data and analytics, as well as emerging practices and technologies

Self-organized - can independently plan, lead and implement integrated communications projects

Ability to work under tight deadlines, multitask and deliver quality work under pressure

Exceptional written communications skills and deep experience as a content creator

Proactive, flexible and always seeking improvement and positive change

Ability to influence

Foster an open, inclusive and diverse community at Humana

Advanced skills using O365 suite, including Teams and SharePoint

Preferred Qualifications

Education or Certification in Organizational Change Management

Experience at large, matrixed corporate organization with diverse stakeholder groups

Previous experience in project management

Additional Qualifications

Covid-19 Vaccine/Testing Requirement

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work at Home/Remote Requirements

Must ensure designated work area is free from distractions during work hours and virtual meetings

Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com