Guest Communications Representative

Profile

,AnswerValue:u003cpu003eu003cbu003eu003cspanu003eJob Summary u0026nbsp; u003c/spanu003eu003c/bu003eu003c/pu003eu003cpu003eThe Guest Communications Representative is responsible for responding to various forms of inbound guest communication for Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre, and Comerica Park. Forms of inbound communication include (but are not limited to) phone calls, online chats, emails, u0026amp; online inquiries. Duties also include but not limited to selling publicly ticketed event tickets on Archtics u0026amp; Tickets.com, working phones u0026amp; other forms of communication during events at all venues previously mentioned in addition to normal business hours.u003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eu003cspanu003eKey Responsibilities u003c/spanu003eu003c/bu003eu003c/pu003eu003culu003eu003cliu003eAnswering the main incoming phone line for all 313 Presents, Detroit Red Wings, Detroit Pistons, u0026amp; Detroit Tigers events to provide accurate u0026amp; timely information to callers about eventsu003c/liu003eu003cliu003eProviding information to guests and fans via the District Detroit App, DetroitRedWings.com, 313Presents.com, DetroitTigers.com and other websites/apps.u003c/liu003eu003cliu003eCommunicating interdepartmentally to find answers to questions for callersu003c/liu003eu003cliu003eSelling tickets, researching challenges, resetting passwords, transferring tickets, providing receipts, etc. on the ticketing database (Archtics u0026amp; Tickets.com)u003c/liu003eu003cliu003eWorking phones u0026amp; other communications platforms during events at Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre, and Comerica Parku003c/liu003eu003cliu003eDigitally submit guest concerns and feedback to partnering departments for follow up with the guestu003c/liu003eu003cliu003eAssist with and/or manage guest recovery cases to provide immediate resolution to guest concernsu003c/liu003eu003cliu003eOther clerical duties for the department as requestedu003c/liu003eu003c/ulu003eu003cpu003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u003c/pu003eu003cpu003eu003cbu003eu003cspanu003eSupplemental Job Functions u003c/spanu003eu003c/bu003eu003c/pu003eu003culu003eu003cliu003eAll other responsibilities as assigned by supervisoru003c/liu003eu003c/ulu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eu003cspanu003eMinimum Knowledge, Skills and Abilities u003c/spanu003eu003c/bu003eu003c/pu003eu003culu003eu003cliu003eHigh school diplomau003c/liu003eu003cliu003eSome college education/coursesu003c/liu003eu003cliu003eExcellent oral u0026amp; written communication skillsu003c/liu003eu003cliu003eExperience in service role or industryu003c/liu003eu003cliu003ePassion for serving othersu003c/liu003eu003cliu003eOutstanding phone and business etiquetteu003c/liu003eu003cliu003eProficient with Microsoft Officeu003c/liu003eu003cliu003eAbility to handle many activities simultaneouslyu003c/liu003eu003c/ulu003eu003cpu003eu003cbu003eu003cspanu003ePreferred Experience u003c/spanu003eu003c/bu003eu003c/pu003eu003culu003eu003cliu003eExperience in Archtics and/or Tickets.comu003c/liu003eu003cliu003eKnowledge of Detroit, their sports teams and the surrounding areasu003c/liu003eu003cliu003eExperience in / knowledge of for Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre, and Comerica Parku003c/liu003eu003c/ulu003e,

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