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Job Details

Social Media Community Advisor China

Location
Beijing, BEIJING, China, China

Posted on
Jun 30, 2020

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141948BR

Job Title:

Social Media Community Advisor, China

No. of Positions:

1

Job Description:

What's the role?

The Social Media Community Advisor is an integral member of the China and NA Media Relations team. The role contributes to Shell China’s reputation building on social media by proactively creating impacts via effective content and preventing potential issues and crisis via managing community feedback on corporate social media accounts.

Some of the key accountabilities and responsibilities of this role are:


Maintain and implement Shell China social media content plan across corporate account platforms (Weibo, WeChat, Zhihu etc.), in line with Shell China’s country reputation plan;
Represent Shell brand and tone of voice across social media channels, notably: Weibo and WeChat, including community management of major corporate campaigns;
Ensure the compliance and consistency of Shell China social media guidelines on corporate social media accounts.
Collaborate with business teams and ER community to develop and align the corporate social media calendar for China;
Liaise with Shell China and global spokespersons to identify good opportunities for engaging/interacting on social media channels;
Coordinate and activate social media during live events, such as SEM, Shell festival and conferences;
Monitor social media channels on a regular basis and immediately elevate and make recommendations for addressing any potential crisis issues.


Auto req ID:

141948BR

Skillpool:

Communication

Country of Work Location:

China

Employment Type:

Full Time

Company Description:

Shell's story in China dates back more than 100 years. At Shell China we will make sure that your ideas will travel. All of Shell’s core businesses are now represented in China. We need world-class candidates to continue our drive to innovate and answer the world’s energy needs in socially and environmentally responsible ways.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:

Beijing

Requirements:

What we need from you


Practitioner of social media, with examples illustrating it.
Competency and understanding of social media, digital content and its role in reputation building.
Direct experience in managing social media in a corporate context.
Good articulation, written communication skills and attention to detail.
Must be customer focused with demonstrated experience providing insight on customer behaviour.
Experience working collaboratively with business teams, ER colleagues and Media spokespersons.
Experience in defining social media KPIs relevant to communication objectives and business outcomes.
Understanding of community management and importance of this social media interaction.
Degree or equivalent, in Marketing/Communications or a relevant discipline.


City, State (if applicable):

Beijing

Company info

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