Senior Audiovisual amp Videoconferencing Technician

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Plainsboro, NJ
Job Number:
JO-2305-2218
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Primary Function
Serve as AV technical lead and staff mentor in a team of technicians and conference operations personnel. Provide advanced audiovisual technical support for high level, complex multimedia events in conference rooms, control rooms, auditoriums, and event spaces. Work collaboratively with a team to provide creative and immediate solutions for clients. Work is primarily required on-site, with some possibility for virtual work.
Duties & Responsibilities
Provide pre-meeting guidance and day-of meeting consultation with clients
Technically direct virtual and hybrid meetings, utilizing various platforms, with participants and content coming from locations and sources around the world
Perform complex AV equipment set-up, troubleshooting and testing, especially for live events, large gatherings, and broadcast-style virtual meetings
Set up, operate, and strike conference room systems including varying types of microphones and sound amplification systems, data/video displays and projection systems, AV device control systems, simultaneous interpretation (SI), videoconferencing equipment, computer control systems, video switching, professional audio and video recording systems and video streaming
Assist Support Desk operations by responding to client calls, monitoring conference room systems via remote desktop software and web cameras and testing video conferences with AV technicians from Tier 1, centrally managed rooms.
Verify, test, troubleshoot and monitor virtual or videoconference connections prior to and during meetings
Ability to set up and playback presentations, connecting laptop and desktop computers with display interfaces to portable and data projectors; able to correctly size and adjust a data image on-screen
Ability to set up standard audio systems consisting of microphones, mixer, amplifier, and speakers and adjust system for good speech level with no feedback
Understand signal flow and be able to provide advanced troubleshooting for AV and IT equipment
Report system anomalies, equipment problems, customer relations issues or any other daily event discrepancies that arise. Work with management to resolve.
As a senior team member, provide advice and training in an area of expertise such as theatre lighting, audio engineering, post-production, streaming, video production or other unique specialty
Take ownership of service areas as assigned, creating SOPs, participating in special projects, assisting with process change and equipment upgrades
Respond to client calls and emails, providing direct assistance and/or elevating urgent issues to the Conference Services Manager in compliance with SLA response times
Work is primarily required on-site, with some possibility for virtual work
Other duties as assigned
Skills & Qualifications
Excellent customer service skills, professional presence, resource management skills
Must be a self-starter and a team player
A strong sense of urgency in solving customer requests to ensure timely resolution is critical
Superior knowledge of current AV industry practices, standards, and procedures
Solid supervisory and team collaboration skills; communicate knowledge and expertise with others
Proficient in supporting meetings and events using virtual meeting platforms such as Cisco Webex, MS Teams, and Zoom
Solid experience with microphone systems, digital audio consoles, videoconferencing, video systems, lighting equipment, computers, device control systems
Strong work ethic; interest and enthusiasm for growing skills in the AV and event industry
Familiarity with computer networks (LANs, net connections, and IP)
Functional knowledge of PowerPoint editing and operation
Capability to read and understand wiring diagrams, CAD drawings and schematics
Advanced audio or video production skills such as live audio mixing and recording, camera operation, editing, installation, or field experience are desirable
Candidate must have a commitment to excellence, ongoing education, and to the proficiency in their craft
Education & Experience
Bachelor’s Degree in Communications, Audio/Music, Electronic Engineering, or related field preferred; or technical school training with electronics training and related experience
7 years of experience with the setup, operation and troubleshooting of conference rooms, control rooms, auditoriums, theaters, hotels and/or broadcast environment
AVIXA CTS certification required
Multilingual a plus
To Apply
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